fbpx

Colony’s Governor Syndrome

Colony’s Governor Syndrome is a typical problem with young male managers, although I also observed it in some women.  When a successful young manager is promoted and suddenly becomes the boss of a team his behaviour changes.  He or She begins to behave in a bossy manner and becomes over demanding but no only that; arrogant, despotic and rude are other common adjectives.  It even happens amongst some really kind and considerate people.

In few words, we have a young highly motivated professional who becomes a monster that is able to spoil the best fitted working team.  They start to shout at people, calling them losers, threatening to lay them off and becoming irritable and intolerant.

I have seen an incredible case where people needed to ask the boss for permission to go to the bathroom! Yes, like in kindergarten.

Why does this happen?  The most likely reason is pressure, many times self imposed.  Usually they have to show their team that they are the boss and the reason why is because they are outstanding professionals.  They are able to work harder and better than anyone else and they want everybody in the team performing like them.

I have seen many good professionals spoiling their professional career with this behavior.  You can be demanding and be a go getter, there is nothing wrong with that.  However, do «take a chill pill» because you have to ask for things with respect.

Hotels on-line reputation made it simple

Another brave Internet startup born in Barcelona.  The ReviewPro team is taking on-line reputation management to the next level.  This amazing tool allows from small hotels to huge hotel groups manage all information posted about them over a great number of Internet sources.  ReviewPro aggregates, analyzes and classifies more than 10,000,000 opinions, reviews, photos, videos, articles and comments.  They have created a technology able to aggregate, classify, track, analyze and manage all the information available from your hotel/s on the Internet.

The SaaS tool allows you to:

  • Quickly and easily monitor all major review sites and social media networks
  • The Global Review Index is a weighted-average that is calculated based on key variables such as the number of reviews and the degree of customer satisfaction.  The Global Review Index score evaluates a hotel’s performance over time and can be compared against its competitors.
  • Track your hotel Global Review Index score
  • Benchmark your direct competitors
  • Manage reviews in multiple languages
  • Assign action tasks and follow-up through a built-in workflow system

In today’s world your on-line reputation can be the difference between failure and success.  A bad reputation will directly sink sales and a good reputation will keep your hotel fully booked.  ReviewPro offers two distinct products, Standard and Advanced, that provide an easy, effective and economic solution.  In addition to this and from my own humble perspective, the relationship between value versus cost is just crazy!  For an extremely low cost you receive an incredible value.

Daddy Smurf Syndrome

The Smurfs (originally Les Schtroumpfs in French) are a fictional group of small sky blue creatures who live somewhere in the forests of medieval Europe.

Papa Smurf is the leader of the Smurfs who can be easily distinguished from the other smurfs by his red clothes and his bushy white beard.  Everyone in Smurf Village turns to Papa Smurf when things go pear-shaped.  Papa Smurf is very skillful in making magical spells and potions.

In the business world Daddy Smurf is the typical manager that overprotects his team, even if they are clearly underperforming or they are acting careless.

Usually Daddy Smurf is the founder of the company that has had successful growth.  Some of the people in his team are not able to cope with the new challenge of a larger company and he is not able to push them to move forward or lift the company.

This also applies to many middle managers.  They usually think that being a colleague instead of a manager is the right thing to do.  So they allow people to continue being lazy or slow or show all kinds of incompetence in order to maintain the «good mood».

The worst case of this type of managers is the «happy chappy»  manager.  Everything is all right, every thing is fine.  He/She is probably the most novice manager that you can find in your professional life.  You are going to feel good, you are going to do great and your reviews are going to be gorgeous!  However, you will be living a dream.  He/She will not allow you to know how to improve yourself knowing the weaknesses you have in your management skills and reinforce these positively.

In their defense they will argue that they have a low staff turnover, a positive environment and a constructive attitude.  Nevertheless, the results of these teams are usually poor or far below the average.

The real manager is able to get the best from his team, challenging them with positivity, coaching them in difficult tasks without an over protective and unrealistic attitude.

It is very easy to be Daddy Smurf.  However it is very difficult to be a good manager that leads people to obtain the best from them. What kind of manager are you?